Privacy Policy

---

1. Introduction

Roth’s Wine Bar & Cellar (“Roth’s”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with us, including when you make bookings, sign up to subscriptions or newsletters, purchase products, or otherwise engage with our services.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Booking details (date, time, number of guests, special requests)
• Delivery and billing addresses (for wine club or online purchases)
• Payment information (processed securely via third-party providers; we do not store full card details)
• Preferences or feedback you provide
• Marketing consent and communication preferences

We only collect information that is reasonably necessary for our business operations.

3. How We Collect Personal Information

We collect personal information when you:

• Make a booking through our website or booking system
• Purchase products or subscriptions
• Sign up to our mailing list or wine club
• Contact us by email, phone, or social media
• Participate in promotions, events, or surveys

Information may be collected directly from you or via third-party platforms we use to operate our business.

4. How We Use Your Personal Information

We use your personal information to:

• Manage bookings and reservations
• Process orders, payments, and deliveries
• Administer subscriptions and wine club memberships
• Communicate with you about your booking, orders, or account
• Send marketing communications (where you have consented)
• Improve our services and customer experience
• Meet legal and regulatory obligations

5. Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary, including:

• Booking and reservation platforms
• Payment processors
• Website hosting and IT service providers
• Delivery and logistics partners
• Marketing and email service providers

We do not sell or rent your personal information to third parties.

6. Third-Party Services

Some of our services are provided through third-party platforms (such as booking systems, subscription software, or payment gateways). These providers may store data on servers located outside Australia.

We encourage you to review the privacy policies of those third-party services.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and access is restricted to authorised personnel only.

8. Marketing Communications

If you have opted in, we may send you promotional emails or messages about Roth’s, events, or special offers.

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

9. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below.

10. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and understand how visitors use our site. These tools do not personally identify you.

You can adjust your browser settings to refuse cookies if you prefer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us.